This accredited course examines how practitioners can base their activities on a solid set of processes. It looks at the latest version (V9.1) of the framework as a whole, including the numerous techniques to assist in organising, governing and now in the latest version, describing architecture.
This 5-day classroom-based course provides the fundamental networking skills required to deploy and support Windows Server 2016 in most organizations. It covers IP fundamentals, remote access technologies, and more advanced content including Software Defined Networking.
This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to have a comprehensive understanding of the processes and roles described in the Service Design element of the Service Management lifecycle.
The ITIL Service Operation Certificate Course is one of five lifecycle courses that fit into the intermediate stream for ITIL certification. It is a free-standing qualification but it is also a module contributing to the ITIL Expert in IT Service Management Certificate.
The Association of Project Management APMP qualification allows delegates to demonstrate their knowledge of the various elements of project management and how projects fit into the strategic and commercial environment. APMP is recognised at IPMA Level D.
This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.
The course is presented as a mixture of lectures, demos and hands-on exercises. Practical sessions follow all main topics, designed to reinforce the points covered. Additional information is provided in appendices to extend the learning experience after the course has been completed.