10965 MOD+DMOC IT Service Management with System Center Service Manager

This course will provide students with the key knowledge required to deploy and configure System Center 2012 R2 Service Manager.


Language: English

Or contact sales: +358 20 7776 670 or myyntipalvelu@sovelto.fi

Who should attend?

This course is intended for cloud and datacenter administrators who are new to System Center 2012 R2 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter. This course is also intended for Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2012 R2 Service Manager.

Course summary

Module 1: Service Management Overview

Module 2: Installing System Center 2012 R2 Service Manager

Module 3: Key Concepts and Features

Module 4: Configuring Service Manager For Your Environment

Module 5: Integrating Service Manager with the Hybrid Cloud

Module 6: Managing Incidents and Problems

Module 7: Managing Changes and Releases

Module 8: Configuring and Managing the Service Catalog

Module 9: Automating Business Processes with Orchestrator

Module 10: Configuring Service Level Management

Module 11: Using Reports and Analyzing Data in Service Manager

Module 12: Advanced Troubleshooting and Disaster Recovery

Module 13: Creating Forms and Items in Service Manager Using the Service Manager Authoring Tool


This course is delivered as MOC on Demand. In addition you will have Digital MOC available for reading online or offline.




Places left:
No participant limit
1100,00  + VAT

Responsible person

Pertti Pellonpoika

Pertti Pellonpoika

  • pertti.pellonpoika@sovelto.fi
Pertti works at Sovelto as a Senior Consultant. He has been training and consulting Microsoft OS and management products and techniques for ICT-administrators from year 1989. He has also done project leading, coaching and implementing of several ICT development and deployment projects (SCSM, SCCM, VMware vSphere, Windows 7, Windows Server, Active Directory, etc).
M.Sc., MCT, VMware Certified Instructor (VCI), VMware Certified Advanced Professional (VCAP), VMware Certified Professional (VCP) 3-6, VSP, MCITP, MCTS System Center Configuration Manager etx., ITIL v3 Foundation, Prince2 cert. Expertise areas include desktop administration and System Center Configuration Manager (SCCM), virtualization and VMware vSphere.