This ITIL 4 Foundation contains the latest information and up to date learning.
This training includes eLearning course and certification exam
Suitable for anyone who is new to ITIL, or for those with some experience who want to demonstrate their knowledge with a globally recognised certification.
The ITIL 4 Foundation will introduce you to the key concepts of service management, principles, the service value system, practices and their role in a service provider organization.
There are 26 easy to understand lessons, with download documents and sample exams for you to use and our team of tutors are on hand if you need any assistance.
Product Type: eLearning
Language: English (en-US)
Delivery Format: eLearning
Course Description :
The ITIL 4 Foundation from ITSM Zone is delivered in 6 modules, with 26 short lessons.
Module 1: Key Concepts of Service Management
Module 2: The Guiding Principles of ITIL
Module 3: Service Management and Value
Module 4: ITIL Practices Introduction
Module 5: ITIL Practices Deep Dive
Module 6: Course Recap and Exam Preparation
In addition to the eLearning modules, you’ll also have a download pack with study guides, sample exams and more.
Order ITIL 4 Foundation eLearning now!
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Pasi is an experienced business leader and leadership developer. He has over 20 years of work experience in business development, project management and team leadership. He has been in charge of multiple complex change programmes in challenging business environments.
Pasi works as an executive consultant on the field of project management and leadership development. His personal interest focuses on knowledge management, people centered leadership, and team dynamics.
The Ken Blanchard Companies: Self Leadership, The SLII Experience™, Coaching Essentials, Building Trust, Team Leadership, Leading People Through Change, Optimal Motivation, Legendary Service. Wiley: Everything DiSC®, DiSC® Work f Leaders, The Five Behaviors™.