ITIL® Foundation 2011 Edition (in English)


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This course is designed for all staff involved with IT Service Management disciplines and gives an awareness of the techniques involved across the range of IT Service Support and Delivery processes

IT Infrastructure Library® (ITIL®) is a collection of Best Practices for the management and delivery of IT services and IT infrastructure. Because of decades of constant revision, these Best Practices have become a de-facto standard for the IT departments of all types of organizations. These Best Practices are presented in a service lifecycle model, including Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement
This exciting and dynamic 3-day course introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated exam, required for entry into the future ITIL 2011 edition intermediate level training courses
The ITIL Version 3 best practice is composed of five core disciplines:
Service Strategy
Service Design
Service Transition
Service Operations
Continual Service Improvement
These disciplines represent a service life cycle framework that further enhances alignment to the business while demonstrating business value, ROI and enabling IT to solve specific operational needs.
Course material is in English. It is produced by Sovelto partner Quint Wellington Redwood and is officially approved by APMG. Course is held in English. If you are using Education card payment, the material is not included in the course price and will be charged separately (115 € + VAT).

ITIL® is a registered trade mark of AXELOS Limited.

Esitiedot: Delegates should have a basic understanding of IT Service Management but there are nospecific pre-requisites.

Service Management as a practice
  • To define service and to comprehend and explain the concept of service management as a practice.
The Service Lifecycle
  • To understand the service lifecycle and explain the objectivesand business value for each phase of the lifecycle.
Service Strategy
  • Covers processes, functions, roles and models including:Service Portfolio Management, Financial Management (IT), Demand Management, ServiceModels, Service Owner.
Service Design
  • Covers processes, functions, roles and models including:Service Level Management, Availability Management, Capacity Management,IT Service Continuity Management, Security Management, Supplier Management,Design Manager, Service Level Manager.
Service Transition
  • Covers processes, functions, roles and models including:Change Management, Release and Deployment Management, Service Asset andConfiguration Management, Service ‘V’ Model, Change Manager, Service Asset Manager.
Service Operation
  • Covers processes, functions, roles and models including:Incident Management, Problem Management, Event Management, Request Fulfilment,Access Management, Service Desk, IT Operations Management.
Continual Service Improvement
  • Covers processes, functions, roles and models including:The 7 step improvement process, Plan, Do, Check and Act, Continual Service ImprovementModel, Process Owner.
Exam preparation issues
ITIL v3 Foudation exam (optional)


Places left:
No participant limit
2700,00  + VAT

Related products

ITIL® Foundation eLearning

The ITIL® Foundation certificate in IT Service Management certifies that the candidate has gained knowledge of the ITIL® terminology, structure and basic concepts and has comprehended the core principles of ITIL® practices for IT Service Management. Course fee includes one certificate test.
Next date
Study format
Virtual - Self study, Online - Live training
690 €

Responsible person

Nestori Syynimaa

Nestori Syynimaa

Nestori has been working on ICT-industry over 15 years in different positions. His broad experience acquired during his long career has given a holistic and comprehensive view to challenges and possibilities of modern Information Management. As an indication of this, British Computer Society has awarded Nestori with Chartered IT Professional status. During his career Nestori has worked with various technologies, such as IBM Lotus Notes/Domino, IBM WebSphere, Java EE, C/C++, Microsoft Dynamics CRM, Microsoft SharePoint, Microsoft BPOS/Office 365, Google Apps, Windows- and Linux-servers. As a result, he holds a number of industry certifications. He have even co-authored an IBM RedBook about wireless technologies. A few last years Nestori has worked as a CIO and consultant on private sector. Enterprise Architecture, a crucial part of modern Information Management and strategic leadership, is very close to his heart. He has published a number of scientific articles on Enterprise Architecture, and he is currently finalizing his PhD thesis to Henley Business School, University of Reading, UK.
PhD, MSc (Econ.). ITIL V3 foundation, TOGAF Certified, Certified Scrum Master, SCJP, MCTS, MCITP, MCSA. Google Certified Administrator, Google Certified Deployment Specialist. Besides Information Management consulting, responsible for Enterprise Architecture, Office 365, and Google Apps training.