Quality customer service can be achieved only through motivated, loyal and empowered employees who have the knowledge and authority to resolve customer Issues. Every company knows that great service is paramount to organization success, yet few have a proven plan to build a customer service culture that empowers employees to take ownership for driving improvements, innovations, and cost savings.
We define Legendary Service as consistently delivering ideal service that keeps customers coming back and results in a competitive edge for your
organization. With the cost of gaining a new customer being six to seven times higher than retaining an existing customer, delivering Legendary
Service is a smart investment. This program provides a systematic approach over time that enables service to become the competitive edge for your organization.
Customers fuel business. Companies that deliver great customer service know that their people and the relationships they build with their customers are their most important assets. They build a service-oriented culture that empowers their employees to take ownership for resolving customer issues, driving improvements, and reducing costs, resulting in increased customer loyalty, engagement, innovation, and sales.
Delivering a great customer service is important to your business, and Legendary Service training program can help turn customer service into a competitive edge for your organization.
Based on years of research and experience working with organizations who make service a priority, Legendary Service is a fast-paced, interactive program designed to help your managers and employees create alignment around a service-focused vision, values, and behaviors to better serve your customers every day.
Managers and team members identify their beliefs around serving others and how these beliefs impact behavior. They learn the importance of self care, taking care of yourself so you can better serve the needs of others. And, they assess and segment customers to identify their different needs.