This course will look at the cause of conflict and where people's motivational factors can create barriers to successful outcomes. Determining helpful and healthy resolution strategies when in difficult circumstances will ensure that you will contribute to a positive outcome and enhance people's perception of you as a person in control.
Being in a situation where conflict of a personal or business nature arises can be an uncomfortable experience for most. Having the knowledge and tools to feel able to control yourself and the situation can reduce stress and improve outcomes.
Anyone who has to deal with or is involved with conflict and wants to identify possible resolution strategies will benefit from this course.
At the end of this course you will be able to: