Practical issues

Our offices and training facilities are located at Messukeskus Helsinki in Pasila, and at Technopolis in Tampere. See Contact information on getting here and parking.

 

Daily schedule

Training days begin at 9 am and end at 4 to 4:30 pm. In the morning, our customer service personnel will meet you at the reception and show you to the right classroom.

Breakfast

Breakfast will be served from 8:15 to 9 am in the lobby of Sovelto and in Tampere.

Lunch

There is usually a one-hour lunch break. Lunch is staggered, starting from 11 to 12 am.

Afternoon coffee

The afternoon coffee break is approximately 15 minutes, starting from 2:15 to 3 pm.

Food allergies

Let us know in advance if you have any food allergies or dietary restrictions, by sending an email to info@sovelto.fi.

Feedback

We collect immediate feedback on all our courses, so at the end of the course, we would like you to log into our feedback system and answer a few questions. You will receive your login information from your trainer, and while you are on Sovelto’s network, you can follow this link to select your course from a list and give feedback.

Link to the feedback system >>

If you do not give feedback at the end of the course, we will send you a reminder email with a link to the feedback system. We appreciate all feedback and, generally, the closer the feedback is given to the course, the better.

Wireless network

At our offices in Pasila and Tampere, you can use our wireless network for visitors. Access to the network enables you to stay in touch with the world outside, including during breaks. Feel free to bring to the course a laptop or other device equipped with a wireless network card.

Our wireless network supports the 802.11b and 802.11g standards. Outgoing traffic is enabled using the most common protocols (for example, HTTP, HTTPS, IMAP/S, POP/S and NNTP), including the most common VPN protocols.

Ask the trainer for more information on the use of the network.

 

Cancellation

If you have registered for a course or event and cannot make it, someone else can attend in your place. If a registration is cancelled less than two weeks before the course or event, we will charge 50% of the price as a clerical and reservation fee. If you have registered and fail to attend without cancellation, we will charge the full price.

In cases of illness, we will charge the full price in conjunction with the course originally registered for, and the registered person can attend the course when it is next available without extra cost. This requires the presentation of a medical certificate.

Note! With courses that use Microsoft and VMware official materials, a change of participants means that the price of new materials will be charged as an extra cost. (The courses use electronic material that cannot be transferred to someone else’s name if the original participant has activated the material for themselves.)

We reserve the right to make changes to the schedules of public courses and events, and to cancel them. We are not liable for any indirect costs caused by schedule changes or cancellations, such as travel and accommodation costs.

 

We hope you have an enjoyable learning experience with us!