10982 MOD+DMOC Supporting and Troubleshooting Windows 10

This course provides students with the knowledge and skills that they need to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment.

Vaativuus
Arvostelut
1100,00 

Kieli: Englanti

Agenda

Who should attend?

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.
The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.
The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.

Course summary

Module 1: Implementing a Troubleshooting Methodology

Module 2: Troubleshooting Startup Issues

Module 3: Troubleshooting Hardware and Device Drivers

Module 4: Troubleshooting Remote Computers

Module 5: Resolving Network Connectivity Issues

Module 6: Troubleshooting Group Policy

Module 7: Troubleshooting User Settings

Module 8: Troubleshooting Remote Connectivity

Module 9: Troubleshooting Resource Access Within a Domain

Module 10: Troubleshooting Resource Access for Non Domain Member Clients

Module 11: Troubleshooting Applications

Module 12: Maintaining Windows 10

Module 13: Recovering Data and Operating System

Material

This course is delivered as MOC on Demand. In addition you will have Digital MOC available for reading online or offline.

 

Avainsanat: ,

Agenda

Paikkoja jäljellä:
Ei paikkarajoitusta
1100,00  + alv./VAT

Vastuuhenkilö


Heikki Bergius

Heikki Bergius

  • heikki.bergius@sovelto.fi

Heikki Bergius on toiminut ict-alan vaativissa koulutus- ja konsultointitehtävissä parikymmentä vuotta ja kehittänyt näiden vuosien aikana tuhansien suomalaisten asiantuntijoiden osaamista. Viimeisten vuosien aikana hän on erikoistunut SharePoint-tekniikoihin sekä Office- ja Windows-käyttöönottoihin ja työskennellyt useissa näitä osa-alueita käsitelleissä asiakasprojekteissa. Heikki onkin Suomen johtavia Sharepoint-osaajia. Hän toimii Senior-konsulttina Soveltossa.

MCT, MCITP, MCTS, MCSE, MCSE:Security, A+, N+, senior-konsultti. Osaamisalueita mm. SharePoint-palvelimet, Windows-työasemien hallinta, Windows-palvelimet, asennusten automatisointi.