The ITIL® 4 Foundation Certificate – Fast Track course provides comprehensive first-level training for anyone involved in provision, support, or delivery of IT-enabled services in a modern digital organization.
ITIL 4 is the very latest version of the most widely adopted guidance on IT service management (ITSM) in the world and the ITIL 4 Foundation – Fast Track course teaches the fundamentals of the guidance in an engaging and interactive way.
ITIL 4 Foundation introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organization work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
This intensive fast track course is comprised of interactive learning sessions and practice exam questions. In preparation for taking the certificate exam on the afternoon of day two, delegates will need to plan to spend 2 hours in the evening on revision and example examination questions.
The course culminates in a one-hour multiple-choice examination for the ITIL 4 Foundation Certificate and is a pre-requisite for advancing to further training in ITIL 4. The exam is multi-choice. There are 40 questions to be completed in 60 minutes. The pass mark is 26 correct answers from 40 (65%).
At the end of this two day course, attendees will have an understanding of the following:
This course is aimed at experienced IT service management professionals who already hold a previous ITIL v3/2011 Foundation certificate.
Please ensure you bring a device such as a mobile phone, tablet or laptop to be able to access your course material on, as you will need this for use in the evening to help with knowledge retention and exam preparation.
ITIL 4 Foundation Certificate – Fast Track pre-course work:
Delegates will be provided with pre-course work prior to attending the course by email. Success on the course will be enhanced by close attention to these pre-course materials. It is recommended that delegates spend at least 3-4 hours working through the pre-course work prior to attending.
If you have not received your pre-course work within one week of the start of your course, please contact your Account Manager or firstname.lastname@example.org
Proof of identification:
In order to be eligible to take the associated exam, candidates are required to provide Photo ID with a valid signature e.g. driving license, passport or named work ID badges prior to sitting their exam. Failure to produce this ID will result in their exam results being withheld until proof of ID is provided. Please note that if proof is not provided within 40 days, candidate's exam results will be null and void and a re-sit would be required.
Reasonable Adjustments Policy:
The exam provider allows additional time for candidates who have a disability or whose native language differs to that of the examination paper. Full details and how to apply can be found here www.qa.com/axelosexams. At least two weeks' notice will be required for processing this request. Delegates failing to advise QA and provide evidence when requested, may not be allowed the additional support offered via the policy. QA Exam Administration can be contacted by email email@example.com or by phone 44(0) 1793 696162.