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Microsoft Dynamics 365 Fundamentals (CRM) MB-910

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Microsoft Dynamics 365 Fundamentals (CRM) MB-910

Opi Microsoft Dynamics 365 Fundamentals tässä itseopiskelua ja online coachausta yhdistelevässä tehokkaassa valmennuksessa. Sopii erinomaisesti työn ohessa suoritettavaksi. Saat Learning Coachin henkilökohtaisen ohjauksen ja hänen suunnitteleman opintopolun avuksesi. Tällä valmennuksella opit aidosti, mikäli olet motivoitunut itseopiskeluun.

Microsoft Fundamentals Coaching -ohjelman sisältö:
  • Asiantuntijoiden fasilitoimat videotallenteet suomeksi, jaoteltuina moduuleittain. Kesto noin yksi tunti.
  • Oppimisympäristö PRO Skills (Howspace) ja Learning Coachin tuki videoyhteydellä ja chatissa.
  • Kerran viikossa Learning Coachin online-aamukahvit.
  • Noin tunnin kestoisia live online tapaamisia Learning Coachin johdolla. Aiheina ovat mm.
  1. Kick Off ja opintoihin orientoituminen
  2. Opiskelun parhaat käytännöt
  3. Sertifiointipreppaus (Sertifiointitestivoucherin ja MeasureUp harjoitustestiavaimen voit ostaa erikseen.)
  4. “Miten onnistuimme?” -palauteyhteenveto ja jatkosuunnitelmat

    sekä

    PRO Skills -palvelu vuodeksi käyttöösi monien muidenkin teknologioiden perehtymiseen! Voit siis tämän ohjelman suoritettuasi jatkaa opiskelua jostain muusta Microsoft Fundamentals aiheesta ilman lisämaksua tai perehtyä laajan materiaalikirjaston avulla moniin muihin teknologioihin. Oppimisympäristö PRO Skills ja Learning Coachin valmennusohjelmat ovat käytössäsi koko vuoden ajan.

    Tutustu lisää Learning Coachiin ja valmennukseen Fundamentals ohjelmissa!

    Audience Profile

    People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.

    Prerequisites

    Learners should have a fundamental understanding of customer engagement principles and business operations. An understanding of cloud computing is helpful, but isn’t necessary.

    Course outline

    Module 1: Learn the Fundamentals of Dynamics 365 Marketing

    This module covers the basic concepts of customer engagement and what the customer engagement apps have in common before diving into Dynamics 365 Marketing. We begin with the standard marketing business processes and how Marketing addresses those. Then we examine the product capabilities. Finally, we cover additional marketing apps such as LinkedIn Campaign Manager, Dynamics 365 Customer Voice and Dynamics 365 Customer Insights.

    Lessons

    • Get introduced to the Dynamics 365 customer engagement apps
    • Examine Dynamics 365 Marketing
    • Describe Dynamics 365 Marketing capabilities
    • Review Additional Marketing Apps

    Module 2: Learn the Fundamentals of Dynamics 365 Sales

    This module provides an introduction to Dynamics 365 Sales. We begin with the standard sales business processes and how Sales addresses those. Then we examine the product capabilities. Finally, we cover additional sales apps such as Sales Insights and Sales Navigator.

    Lessons

    • Explore Dynamics 365 Sales
    • Manage the sales lifecycle with Dynamics 365 Sales
    • Review additional sales apps

    Module 3: Learn the Fundamentals of Dynamics 365 Customer Service

    This module provides an introduction to Dynamics 365 Customer Service. We begin with the standard customer service business processes and how Customer Service addresses those. Then we examine the product capabilities. Finally, we cover additional customer service apps such as Omnichannel for Customer Service, Dynamics 365 Customer Service Insights, Customer Service Scheduling and Connected Customer Service.

    Lessons

    • Examine Dynamics 365 Customer Service
    • Describe Dynamics Customer Service capabilities
    • Review additional customer service apps

    Module 4: Learn the Fundamentals of Dynamics 365 Field Service

    This module provides an introduction to Dynamics 365 Field Service. We begin with the standard field service business processes and how Field Service addresses those. Then we examine the product capabilities, including work order generation, scheduling, inventory management and asset management.

    Lessons

    • Examine Dynamics Field Service
    • Generate Work Orders in Dynamics 365 Field Service
    • Describe the scheduling capabilities of Dynamics 365 Field Service
    • Examine the inventory management capabilities of Dynamics 365 Field Service
    • Review the asset management capabilities of Dynamics 365 Field Service

    Module 5: Learn the Fundamentals of Dynamics 365 Project Operations (CRM)

    This module provides an introduction to the customer engagement aspects of Dynamics 365 Project Operations. We begin with the standard project-based business processes and how Project Operations addresses those. Then we examine the product capabilities, including sales, project management, and resource utilization.

    Lessons

    • Examine Dynamics 365 Project Operations
    • Describe the sales capabilities of Dynamics 365 Project Operations
    • Plan projects with Dynamics 365 Project Operations
    • Review the resource utilization capabilities of Dynamics 365 Project Operations

     

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    Petri Kettunen

    Petri Kettunen

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