This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.
The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.
The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.
At course completion
After completing this course, students will be able to:
Module 1: Implementing a Troubleshooting Methodology
This module explains how to describe the processes involved in establishing and using a troubleshooting methodology. Module also covers various Windows 10 fundamentals, high level architecture and often used troubleshooting tools.
Lab : Implementing a Troubleshooting Methodology
Implementing a Troubleshooting Methodology
Lab : Using Troubleshooting Tools for Windows 10
Using Troubleshooting Tools
Module 2: Troubleshooting Startup Issues
This module explains how to enable students to troubleshoot startup issues and OS services on a computer with Windows 10 installed. This module introduces potential problems that can cause startup issues in Windows 10. It also provides an overview of the Windows startup process, including the Windows Recovery Environment (Windows RE) and Boot Configuration Data (BCD).
Lab : Troubleshooting Startup Issues
Lab : Recovering BitLocker-Encrypted Drives
Module 3: Troubleshooting Hardware and Device Drivers
This module explains how to enable students to resolve issues related to device drivers and hardware devices.
Lab : Troubleshooting Device Driver Issues
Lab : Troubleshooting Hardware Issues
Module 4: Troubleshooting Remote Computers
This module covers how to troubleshoot a remote Windows 10 computer by using Remote Desktop (RD), Windows Remote Assistance and Windows PowerShell remoting.
Lab : Troubleshooting Remote Computer by using Remote Desktop and Remote Assistance
Lab : Troubleshooting Remote Computer by using Windows PowerShell
Using Windows PowerShell Remoting
Module 5: Resolving Network Connectivity Issues
This module explains how to identify network settings and troubleshoot issues related to network connectivity in wired and wireless networks, IPv4 and IPv6 connectivity, and name resolution.
Lab : Resolving Network Connectivity Issues
Lab : Resolving Name Resolution Issues
Module 6: Troubleshooting Group Policy
This module provides an overview of the Group Policy application and describes how to resolve issues in client configuration GPO application.
Lab : Troubleshooting Group Policy Application Issues
Lab : Resolving Group Policy Issues
Lab : Installing and Sharing a Printer
Installing and Sharing a Printer
Module 7: Troubleshooting User Settings
This module explains the cause of sign in problems in order to detect the issues and how to troubleshoot them.
Troubleshooting Sign In Issues
Troubleshooting the Application of User Settings
Lab : Troubleshooting Sign in Problems
Lab : Troubleshooting the Application of User Settings
Module 8: Troubleshooting Remote Connectivity
This module explains how to troubleshoot remote connectivity issues when a virtual private network (VPN) or DirectAccess is used.
Lab : Troubleshooting VPN Connectivity
Lab : Configuring and Troubleshooting DirectAccess
Module 9: Troubleshooting Resource Access Within a Domain
This module explains how to resolve problems of resource access from computers that are domain members. It explains how to troubleshoot file permission issues, encrypting file system (EFS) and printer access issues.
Lab : Troubleshooting File Access Issues
Lab : Troubleshooting Access to Encrypted Files
Recovering Encrypted File
Lab : Troubleshooting Printer Access Issues
Module 10: Troubleshooting Resource Access for Non Domain Member Clients
This module explains how to enable students to resolve problems of resource access from computers that are not domain-joined.
Lab : Troubleshooting Resource Access for Clients that are not Domain Members
Module 11: Troubleshooting Applications
This module explains how to troubleshoot application installation issues and problems in the desktop and Windows Store apps.
Lab : Troubleshooting Desktop Apps
Lab : Troubleshooting Access to Company Web Applications
Module 12: Maintaining Windows 10
This module explains how to troubleshoot activation issues and performance issues in Windows 10. It also explains how to apply and troubleshoot Windows updates.
Lab : Monitoring and Troubleshooting Performance
Module 13: Recovering Data and Operating System
This module explains how to use file recovery and troubleshoot deleted files. It also covers how to recover a Windows 10 computer.
Lab : Recovering Data
Lab : Provisioning Computer to Comply with Company Standards
Provision Computer to Comply with Company Standards
Before attending this course, students must have: